This software lets you add web chat feature to your sites.
Web chat feature has become a necessity in web sites and this tool let you do that. Live chat will help visitors to your website to be able to seek help from a live person for any query he may have. In the web commerce world, you do not have any shop floor assistants. Any kind of last minute information you may seek may be unavailable. This situation causes a large percentage of shopping cart abandonments. A small input or a simple answer to a query the visitor had would have helped complete the sale cycle. Cart abandonment would reduce significantly leading to higher sales. The email and telephonic communication will delay the whole transaction and there is no guarantee that the prospect will be back at your site, may be your competitor will gain from it.
Using Live Chat software, website visitors can directly ask their queries. They may even be able to connect to the required department. There will be prompt solutions to any hesitation the prospect may have about your products and services. Operators can invite website visitors to chat using a floating invite window. There is a fixed window option available. Features include operators deciding whether to send auto chat invitations to visitors or not, based on details in “My Account information." Multiple language support can be provided. Even languages that read right to left are supported. Live Chat options will let you set local time. This is a very good tool.